HELP AND FAQS

Deposit

 How do I make a deposit?

  1. Click “Deposit” in the menu or in the Action column of your desired product.
  2. Select your preferred payment option:

    A. Local Bank Transfer
    • - Get the Dafabet Bank information provided and click on “Save” button.
    • - Make a deposit via Local Bank, ATM, Cash Deposit Machine (CDM), Over-the-Counter or Online Banking.
    • - Go back to Dafabet Cashier to complete the deposit form then click “Submit”

      B. Automated Payment Solutions
    • - Fill in the necessary information and click “Deposit”.
    • - You will automatically be redirected to the bank’s website to make your deposit.
  3. Once the deposit transaction is done, you will be redirected to the confirmation page.

 What deposit methods do you accept?

We accept Local Bank Transfer and automated payment options which will depend on your chosen currency and your location. To check the payment options available for your currency, kindly view our Payment Options page.

 What is the minimum and maximum deposit amount?

Each payment option may have different deposit limits. To view the minimum and maximum amounts, kindly view our Payment Options page.

 What should I do if I am having a problem of making a deposit?

If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.

 What currencies do you accept?

We accept the below currencies:

  • CNY/RMB: Chinese Yuan/Renminbi
  • MYR: Malaysian Ringgit
  • THB: Thai Baht
  • VND: Vietnamese Dong 
  • IDR: Indonesian Rupiah 
  • KRW: South Korean Won
  • INR: Indian Rupee
  • USD: United States Dollar
  • GBP: Great Britain Pound
  • EUR: Euro
  • PLN: Polish Zloty
  • RUB: Russian Ruble

 Deposit status in Transaction History is a clickable Pending Link. What does this mean?

If your status is a clickable Pending Link, you are required to edit your transaction. Click the “Pending” link and you will be redirected to your pending transaction. Please fill in the needed details provided on the upper part of the form. Click Submit and wait for your deposit to be credited.

 How long does it take to process my deposit?

Processing time will depend on your chosen method. Deposit via automated payment solutions are processed instantly while Local Bank Transfer takes within 5 minutes. For more information, kindly view our Payment Options page.

Withdrawal

 How will I be able to withdraw?

  1. Click “Withdraw” in the menu OR in the Action column of your desired product.
  2. Select your preferred payment option.
  3. Enroll your account where you want your funds to be credited.
  4. Fill up the necessary information in the form and click “Submit”.
  5. Once the withdrawal transaction is done, you will be redirected to the confirmation page.

Note: For Neteller and Moneybookers payment method, you will have to withdraw using the same payment method. In order to use Moneybookers for withdrawals, your Moneybookers email (account) must be the same as your registered email address with Dafabet. Please contact Dafabet customer support before depositing if your registered email address is different to prevent future withdrawals being denied. If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.

 What is the minimum and maximum withdrawal amount?

Each payment option may have different withdrawal limits. To check the minimum and maximum amount, kindly view our Payment Options page.

 Can I cancel a withdrawal request and how do I do it?

You can cancel your withdrawal request 60 seconds after submitting a withdrawal form by clicking on the “Cancel” button. This can also be found in the Transaction History page under status column. If your withdrawal request has exceeded 48 hours since the requested time, please contact Customer Support.

 What identification do I need to supply for making a withdrawal?

You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID, front and back, and a copy of a recent utility bill for security purposes.

 Why is my MoneyBookers withdrawals being denied?

Your MoneyBookers withdrawal might be denied due to your MoneyBookers email (account) not being the same as your registered email address with Dafabet. Please contact Dafabet Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.

 Can I withdraw before I finish wagering?

Yes you may. Withdrawal request with existing wagering requirements can be accommodated via Customer Support but will be deducted the bonus amount as well as the winnings. The initial balance or the remaining balance, in case the initial balance is less than bonus and winnings, will be paid out. Processing fee may apply.

 I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

 How long will it take me to receive my withdrawal?

Processing time will depend on your chosen method. For more information, kindly view our Payment Options Page.

My Account

 What should I do if I have forgotten my username or password?

If you have forgotten your username or password, simply click here. Our Customer Support team will assist you.

 How do I close my account?

Please contact our Customer Support team.

 Can I have more than one account?

The rules of our site prohibit multiple accounts. We only allow one account per household.

 How do I transfer funds to my casino or poker account?

Please contact our Customer Support team who will be happy to assist you.

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

 What are the wallets and how can I transfer funds to my Dafabet accounts?

Each Dafa Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.

The list below shows the product and its corresponding wallet name:

Product Wallet Name
Dafa Sports Dafa Sports
OW Sports Sports
Casino Casino
Poker Poker
Games Asian Games

 Can I change or update my personal information?

If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.

 How can I change my password?

You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.

 How to verify my mobile number?

To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.

 What if I did not receive any verification code?

Please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you.

 I tried to login many times but still received the error message, "Wrong username/password".

If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.

 Is my personal account information secure in Dafabet?

We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith Dafabet believes such action is necessary to comply with a legal process.

Sports Bet

 Where can I find all Sports betting Rules and Regulations?

You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.

 How do I place a Mix Parlay bet?

  1. Click on the ‘Mix Parlay’ selection on the left menu at the sportsbook page.
  2. Click on the price of your selections. The selections would be added on to your bet slip shown on the left hand side of the webpage.
  3. Enter the amount you wish to stake. It will show you the corresponding odds and payout for your bet.
  4. Click on the ‘Process Bet’ button to submit your bet or click on ‘Cancel’ to re-set your selections.

 What are the minimum and maximum amounts that I can bet?

The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.

 How do I cancel my bet?

Once a bet is placed unfortunately it cannot be cancelled.

 Can I place a bet via mobile?

You can now place your bet in your mobile phone via WAP. Enter https://www.dafabet.com/sports or http://mobile.dafabet.com/sports in your mobile browser. Once logged in, you can place your bets mobile.

 Can I place a bet via telephone?

We currently do not provide this service.

 Can I bet on horse racing?

We now provide betting on horse racing.

 Why was my bet voided?

If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.

The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.

 What in-play betting markets do you offer online?

Soccer, NBA, Baseball and Tennis

 What is handicap betting?

Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.

 What currencies can I use to bet with?

  • RMB: Chinese Yuan
  • USD: United States Dollar
  • GBP: Great Britain Pound
  • RM: Malaysian Ringgit
  • EUR: Euro
  • THB: Thai Baht
  • VND: Vietnamese Dong
  • IDR: Indonesian Rupiah
  • INR: Indian Rupee
  • KRW: South Korean Won
  • PLN: Polish Zloty
  • RUB: Russian Ruble

 How do I check all my betting transactions?

You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.

 How does Asian Handicap betting work?

Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.

 How can I find results of sports betting events?

You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.

Technical

 What should I do if I have problem with accessing the Dafabet website?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

 What should I do if I cannot log into my account?

Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.

 What should I do if I can't load the sportsbook pop up window?

There are few solutions that you can try;

  1. Please make sure the pop up blocker is off.
  2. Temporarily disable firewall/ antivirus or add casino URL in authorized list.
  3. Clean up the internet browser or the temporary file.

If the problem has still not been resolved, please contact our Customer Service team.

 What should I do if I encounter problem with connection?

Check your internet connection status or contact your internet service provider.

 List of error code & explanation

User Registration

Error Code Error Description
1001 Session ended due to inactivity. Please Login again to continue.
0 Account registration failed. Please contact our Customer Support for assistance.
1 Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now!
002 Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9).
003 Invalid First Name. Please use only letters or Chinese characters.
004 Invalid Last Name. Please use only letters or Chinese characters.
005 Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us.
006 Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters.
007 Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9).
008 Invalid email address. Please ensure you enter your correct email address. Example: email@domain.com
009 Invalid answer. All answers are exact case sensitive and must be entered as given.
010 Invalid security code. Please try again.
011 Invalid Contact Number. Contact number should be only numbers.
012 Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter.
013 Invalid Password. Please use only letters and numbers, 6-12 characters only.
014 Invalid First Name. Please use only letters and Chinese characters.
015 Invalid Last Name. Please use only letters and Chinese characters.
016 Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: email@domain.com
017 Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters.
018 Username already exists. Please choose a different username.
019 Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance.
020 You must be at least 18 years of age to register with us.
021 Invalid Address. Only up to 160 characters are allowed.
022 Invalid Contact Number. Only 20 characters are allowed.
023 An error has occurred. Please refresh and try again or contact our Customer Support.
024 Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9).
025 A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status.

User Login

Error Code Error Description
1 Welcome, !
002 Invalid Username. Please try again.
007 Invalid Password. Please try again
026 Invalid Security Code. Please try again.
027 NA

Forgot Password

Error Code Error Description
0 Unfortunately your password retrieval was not successful.
1 Your new password has been sent to your registered email address.
002

Invalid username.

Unfortunately your password retrieval was not successful.

Please contact our Customer Support.

028 Invalid Answer. All answers are exact case sensitive and must be entered as given. Please try again.
029 Invalid code. Please try again.

Change Password

Error Code Error Description
1 Your password has been successfully changed.
030 Please enter your current password.
031

Invalid username.

Unfortunately your password retrieval was not successful.

Please contact our Customer Support.

032 New passwords do not match. Please try again.

Deposit

Error Code Error Description
1 Deposit successful.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
003 Please enter the amount you wish to deposit.
034 Invalid Amount. Please enter the amount you wish to deposit.
007 Invalid Password. (The password you have entered is incorrect.) Please try again.
035 Please enter your password.
036 An error has occurred. Please refresh and try again or contact our Customer Support.

Withdraw

Error Code Error Description
1 Thank you. Your Withdrawal request has been successfully submitted. If you wish to cancel this withdrawal, please click here.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
037 Please enter the amount you wish to withdraw.
038 Invalid amount entered. Please enter the withdrawal amount in numbers.
007 Invalid Password. (The password you have entered is incorrect.) Please try again.
035 Please enter your password.
039 Your requested withdrawal amount is lower than the allowed minimum.
036 Account balance did not update. Please refresh to try again or contact our Customer Support.

Cancel Withdraw

Error Code Error Description
1 Your withdrawal request has been successfully cancelled.
0 Sorry, we cannot process your request. Please contact our Customer Support for assistance.
1001 Session ended due to inactivity. Please Login again to continue.

Transaction History

Error Code Error Description
1 [Number of records] found.
1001 Session ended due to inactivity. Please Login again to continue.
037 No Transactions found.

Enroll Payment Method

Error Code Error Description
1 Your Payment Account has been successfully registered.
1001 Session ended due to inactivity. Please Login again to continue.
038 Invalid Nickname. Nickname should be numbers, letters and/or Chinese characters, and maximum of 20 characters.
039 Invalid Nick Name. Please use only letters, numbers and Chinese characters, up to 20 characters.
040 Invalid NETELLER Account ID. NETELLER Account ID should be numbers, up to 12 characters.
041 Invalid NETELLER Account ID. Please use only numbers, up to 12 characters.
042 Invalid NETELLER Security ID. NETELLER Security ID should be numeric, up to 6 characters.
043 Invalid NETELLER Security ID. Please use only numbers, up to 6 characters.
007 Invalid Password. (The password you have entered is incorre
035 Please enter your password.

 Why can’t I access the Dafabet website?

Please contact our Customer Service team for assistance.

 Why can't I see part of the website graphic?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.

If the problem still occurs, please contact our Customer Service team.

Customer Care

 How can I contact the Dafabet Customer service team?

You may contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.

 How do I use live chat?

Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help' section at the top of the homepage to access live chat.

 What languages do you offer for the live chat service?

We have Simplified Chinese, Traditional Chinese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.

 How long will it take for the customer service team to reply my email?

We will aim to reply to your email within 2 hours.

 What is the email address for the customer service team?

 What is the customer helpline number?

International: Your Country's International Access Code +800-7423-2274

China: (4001)-266-822

 Why do you need my email address for?

We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.

Others

 How can I transfer funds from one product wallet to another?

  1. Click “Instant Transfer” from the menu.
  2. Choose the product you want to transfer balance from in “Transfer Form” and the product you want the funds to be transferred to in “Transfer To”.
  3. Enter the desired amount and click Submit.
  4. Once submitted, it will automatically be reflected on your balances.

Note: You can only transfer real money balance.

 How do I convert cash points to cash?

  1. Click “Cash Points” from the menu
  2. Choose the product you want to convert the accumulated cash points from.
  3. Click Convert to Real Money.
  4. Converted Cash Points will automatically add to your balance.

Note: There is a different cash point conversion rate for each level in the Cash Back and Slots Clubs.

 How can I be an affiliate of Dafabet?

Please refer to the affiliate page for details.

 Is it legal for me to bet?

You will need to be over the age of 18 to bet with us.

 How do I receive the latest update on Dafabet news and promotions?

In order to receive Dafabet's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ within the registration page. If you have failed to do this, please contact our customer service team who will make this change for you.

 What if I encounter suspicious websites?

Founded in 2010, Philippine, Dafabet is the one of the first licensed online gaming companies under the regulation of CEZA and First Cagayan as well as the local laws. It had become a favoured on-line sports betting with its strict operation and customer-first spirit in four years. Now, owing to its considerate service and perfect reputation, Dafabet is the first-choice of many players.

 

But recently, unlicensed operators have copied the Dafabet site in attempts to scam unsuspecting customers. Dafabet here kindly reminds all players to be careful and here are some tips to identify fake websites:

 

1. Check with the online casino official regulators of the legal license: Dafabet is regulated by First Cagayan, players can visit the official website to check the online sports betting license. Only legitimate operator can secure players’ fund. First Cagayan is a corporation duly organized and existing under and by virtue of the laws of the Republic of the Philippines with SEC Registration No. A200005770.

2. Check by email or call Dafabet: Attention: when contacting Dafabet, the suffix of email of the Customer Service and marketing should be @dafabet.com or @dafa888.com. If you want to make a phone call, you should only call the Toll-Free call in the official website page of 4001-266822 or +800-8870-3266, and none of the other numbers are genuine.

3. Problems you should pay attention to when contacting Customer Service: Please click the “online help” in the client-side or add official company QQ. Keep alert when facilitating other methods to contact DafaPoker. We will never demand you of the account number or password.

4. When you are not sure of whether the website you visit is official or not: Contact the Customer Service immediately in above mentioned ways.

5. Dafabet operates and only runs in the platform of IBC sports betting: Dafabet has cooperated with IBC sports betting for four years, making IBC the leading brand in Asia. Dafabet has never run the other sports betting brands, if any, it must be fake website.

Be careful and cautious all the time. For fund security reason, keep an eye on the websites you meet!

 

If you detect any suspicious websites, don’t hesitate to contact our 24/7 online Customer Service Team.

Back to Top